Vulnerability record

CVE-2026-102489

Zammad GmbH Zammad Session Fixation Vulnerability

Severity: CriticalExploitation: Exploitation confirmedCISA KEV
What should I do?

This vulnerability is in the CISA Known Exploited Vulnerabilities catalog: attackers are using it. If you run Zammad, fix it now.

CISA required action: Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.

US federal civilian agencies must remediate by Oct 5, 2026.

Patch status

No official fix confirmed yet

Until a fix ships, follow the vendor's mitigations and CISA's required action, limit exposure of affected systems, and watch this record for a patch.

Description

Zammad versions 6.3.0 to 6.5.4 are vulnerable a session hijack vulnerability that leads to remote code execution as the zammad user. The vulnerability is also present in version 7.0.0 to version 7.1.3, but not exploitable due to environment conditions.

Source: NIST National Vulnerability Database. Official vulnerability data, reproduced as published.

Affected products

Products affected by this vulnerability, with versions and the source of each entry
ProductVendorSource
ZammadZammad GmbHKEV

Sources: KEV = CISA Known Exploited Vulnerabilities catalog. Version details have not been published yet.

Intelligence timeline

Developments from the last 30 days, newest first.

  1. CVSS scoredUpdate

    CVE-2026-102489 scored CVSS 9.4

    Basis: NIST National Vulnerability Database

  2. Added to CISA KEVUpdate

    CVE-2026-102489 added to CISA KEV: Zammad GmbH Zammad, Zammad GmbH Zammad Session Fixation Vulnerability

    CISA lists this as exploited in the wild. Unpatched Zammad systems are exposed to active attacks now.

    Basis: CISA Known Exploited Vulnerabilities catalog

Coverage

Severity: CriticalAction: Act nowExploitation: ExploitedCISA KEV

Zammad GmbH Zammad Improper Privilege Management Vulnerability (CVE-2026-102490) is being actively exploited, CISA warns

Why it matters

CISA lists this as exploited in the wild. Unpatched Zammad systems are exposed to active attacks now.

Act now

Treat this as an emergency.

References

  • csirt.divd.nl https://csirt.divd.nl/CVE-2026-102489
  • csirt.divd.nl https://csirt.divd.nl/DIVD-2026-00015
  • zammad.com https://zammad.com/en/product/releases/
  • community.zammad.org https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-activ…
  • cisa.gov https://www.cisa.gov/news-events/directives/bod-26-04-prioritizing-security-updates-based-risk
  • cisa.gov https://www.cisa.gov/news-events/directives/bod-26-04-implementation-guidance-prioritizing-security-updates-ba…
  • nvd.nist.gov https://nvd.nist.gov/vuln/detail/CVE-2026-102489