Vulnerability record

CVE-2025-26399

SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

Severity: CriticalExploitation: Exploitation confirmedCISA KEV Used by ransomware
What should I do?

This vulnerability is in the CISA Known Exploited Vulnerabilities catalog: attackers are using it. If you run Web Help Desk, fix it now.

CISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

US federal civilian agencies must remediate by Mar 12, 2026.

Patch status

Official fix available since

Apply the vendor's update to every affected system. Check the fixed-in versions below where known.

Basis: NVD patch reference

Description

SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986.

Source: NIST National Vulnerability Database. Official vulnerability data, reproduced as published.

Affected products

Products affected by this vulnerability, with versions and the source of each entry
ProductVendorAffected versionsSource
Web Help DeskSolarWinds<= 12.8.6; 12.8.7KEV

Sources: KEV = CISA Known Exploited Vulnerabilities catalog.

Intelligence timeline

Developments from the last 30 days, newest first.

No developments recorded for CVE-2025-26399 in the last 30 days.

1 earlier event is available with a subscription. See plans.

Coverage

We have not published a story about this vulnerability yet.

References

  • solarwinds.com https://www.solarwinds.com/trust-center/security-advisories/cve-2025-26399
  • documentation.solarwinds.com https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-7-hotfix-1_release_n…
  • nvd.nist.gov https://nvd.nist.gov/vuln/detail/CVE-2025-26399
  • solarwinds.com https://www.solarwinds.com/trust-center/security-advisories/CVE-2025-26399
  • cisa.gov https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2025-26399
  • microsoft.com https://www.microsoft.com/en-us/security/blog/2026/02/06/active-exploitation-solarwinds-web-help-desk/