CVE-2024-57727
SimpleHelp Path Traversal Vulnerability
This vulnerability is in the CISA Known Exploited Vulnerabilities catalog: attackers are using it. If you run SimpleHelp, fix it now.
CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
US federal civilian agencies must remediate by Mar 6, 2025.
Patch status
No official fix confirmed yet
Until a fix ships, follow the vendor's mitigations and CISA's required action, limit exposure of affected systems, and watch this record for a patch.
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Source: NIST National Vulnerability Database. Official vulnerability data, reproduced as published.
Affected products
| Product | Vendor | Affected versions | Fixed in | Source |
|---|---|---|---|---|
| SimpleHelp | SimpleHelp | < 5.5.8 | 5.5.8 | KEV |
Sources: KEV = CISA Known Exploited Vulnerabilities catalog.
Intelligence timeline
Developments from the last 30 days, newest first.
- CVSS scoredUpdateKEV
CVE-2024-57727 scored CVSS 7.5: SimpleHelp SimpleHelp, SimpleHelp Path Traversal Vulnerability
CISA lists this as exploited in the wild and known to be used in ransomware campaigns. Unpatched SimpleHelp systems are exposed to active attacks now.
Basis: NIST National Vulnerability Database
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Coverage
We have not published a story about this vulnerability yet.