CVE-2024-28986
SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
This vulnerability is in the CISA Known Exploited Vulnerabilities catalog: attackers are using it. If you run Web Help Desk, fix it now.
CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
US federal civilian agencies must remediate by Sep 5, 2024.
Patch status
No official fix confirmed yet
Until a fix ships, follow the vendor's mitigations and CISA's required action, limit exposure of affected systems, and watch this record for a patch.
Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Source: NIST National Vulnerability Database. Official vulnerability data, reproduced as published.
Affected products
| Product | Vendor | Affected versions | Source |
|---|---|---|---|
| Web Help Desk | SolarWinds | <= 12.8.2; 12.8.3 | KEV |
Sources: KEV = CISA Known Exploited Vulnerabilities catalog.
Intelligence timeline
Developments from the last 30 days, newest first.
- CVSS scoredUpdateKEV
CVE-2024-28986 scored CVSS 9.8: SolarWinds Web Help Desk, SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
CISA lists this as exploited in the wild. Unpatched Web Help Desk systems are exposed to active attacks now.
Basis: NIST National Vulnerability Database
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Coverage
We have not published a story about this vulnerability yet.